Processing with Sterling

Users will need to configure Sterling payment processing in the Back Office using the information provided by their processor, as shown below. Sterling payment processing does not require configuration in the Dealer Portal.

ClosedAbout Sterling Payment Processing
  • Available in FPOS Lite
  • Interfaces with FPOS via the Credit Card Module
  • Requires the use of .NET Framework 4.5.1
  • Cannot be used on XP or embedded versions of XP due to the requirement of .NET Framework 4.5.1
ClosedSupported Functions
  • Pre-Auth/Pre-Auth Capture
  • Sale/Adjust Sale
  • Bank Gift Card processing
  • End-to-End encryption
  • Partial Authorizations
  • Credit Card Balance Inquiry
ClosedHow to Configure Sterling Payment Processing in the Back Office
  1. Open the Back Office.
  2. Click the Settings icon.
  3. Select System Settings. The Credit/Debit/Gift tab will be displayed by default.
  4. Click the Credit Card tab.
  5. In the Credit Card tab, click the Authorize Using Credit Module radio button to enable processing with Credit Module.
  6. Select Sterling from the Credit Card Processor drop down.
  7. Select an Authorization Method.
    • The Use Pre-Auth/Pre-Auth Capture authorization method requires the user to enter a charge tip on each check before batching out.
    • The Use Sale/Adjust Sale authorization method means the sale is finalized as soon as a response is returned by the processor.
  8. Enter the Store ID, Security Code, Merchant ID, and Terminal ID provided by Sterling.
  9. In the System Settings window, click File > Save to save and apply credit card settings.
ClosedHow to Configure General Credit Card Options
  1. In the Credit Card tab, click the Credit Card Support Info button. Any text entered will be displayed within the Support Info window of the active credit card module.
  2. The Don't Print an Auth Slip if the Auth Amount is Less Than option allows the user to specify when authorization slips will be printed. Any amount less than the dollar amount entered will not print an authorization slip at the time of the sale.
  3. Check the Don't Prompt for Approval Code When Auth is Declined check box to prevent the module from prompting for an approval code. The user will be required to perform the card swipe again.
  4. Check the Display Customer on Pre-Auth check box to display the customer's name on the pre-authorization approval notification.

  5. Check the Enable Partial Authorizations option to settle a portion of a sale using the balance of a Visa or MasterCard gift card. The user will also be prompted to enter the remaining portion of the sale with an alternative media. If this option is unchecked, cards pre-authorized, but not containing the full amount of the sale, will be declined. This option is only available for selected processors including Cayan, EMS, Global, Jet Pay, Paymentech, Sterling, and Tsys.

  6. In the System Settings window, click File > Save to save and apply the credit card settings.

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