Help! I'm Locked Out!

Dealers can retrieve a Back Office temporary access code via the Dealer Portal. This is a one-time use password and the user's password will need to be reset after using the temporary access code.

ClosedHow to Obtain a Temporary Access Code
  1. Click the Help - I'm Locked Out! button.
    Back Office Sign On dialog
  2. Copy the Challenge Code.
  3. Leave the Help - I'm Locked Out! window open.
    Help - I'm Locked Out! dialog for entering your Access Code
  4. Open the Future POSDealer Portal.
  5. Enter your User Name and Password. Then click Log In.
  6. Click the Store Admin icon at the top of the page.
  7. Click the Access Code tab.
  8. Select the Store Name from the drop down menu.
  9. Paste or type the Challenge Code.
  10. Click the Get Access Code button.
  11. Copy the Access Code.
  12. Go back to the Help - I'm Locked Out! window.
  13. Paste or type in the Access Code.
  14. Click OK.

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